Start with the queue, not the chatbot
A backlog, inbox or hand-off often reveals a better first AI project than a generic assistant. Map volume, exceptions and ownership before choosing a model.
Less theatre. Better decisions.
Short, useful guidance for leaders turning AI interest into governed, measurable work.
A proof of value needs a baseline
If nobody records cycle time, rework, error rate or user effort before launch, the pilot may produce excitement without evidence.
Human review is a design decision
Do not add a vague approval step at the end. Define exactly which outputs, risks and confidence signals require a named person to decide.
Private knowledge needs permissions
A useful company assistant must know not only where information lives, but who may see it and when an uncertain answer should stop.
Want these principles applied to a real workflow? Complete the readiness check or describe the problem.