Discover
Name the workflow, owner, baseline, affected people, systems, data and constraints.
- Representative work and exceptions
- Current time, quality and service measures
- Risk, permissions and decision ownership
One accountable partner connects discovery, implementation, adoption and evidence. The technology earns expansion rather than assuming it.
Name the workflow, owner, baseline, affected people, systems, data and constraints.
Choose the smallest response that can create evidence without creating unmanaged risk.
Build in the real operating context, evaluate normal and difficult cases, then train users.
Review adoption, quality, exceptions, cost and value; expand only when evidence supports it.
A named owner accepts the workflow and controls
Representative cases meet agreed quality thresholds
People can use the system and know when to escalate
The measured benefit justifies the cost and operational burden
The process should be simplified before automation
Data rights, access or quality cannot support the use case
Risk exceeds the value of the proposed automation
Adoption or measured benefit does not justify expansion
Tell us where work gets stuck. We will help you identify a sensible first move.
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